All of our orders are shipped from our warehouse in Portugal.
Inside the EU, we use the following:
All products available with our suppliers across Europe takes on average 4-5 working days to arrive at our distribution center in Portugal. It takes 1-2 working days to prepare your order and ship it to you. However, delivery times are different, depending on the country you are from. Here's a breakdown based on our experience:
- Portugal - Next-day delivery (Except Madeira and Açores)
- Spain, France, Netherlands, Austria, Italy - 4 working days
- Germany, Ireland, Switzerland, Belgium, Denmark, Czechia - 5 working days
- Croatia, Slovakia - 6 working days
- Poland, Romania - 7 working days
- Hungary, Estonia - 8 working days
- Norway, Sweden and Finland - 10 working days
Currently, we are not shipping to Russia, Ukraine, Serbia and Moldova.
If you don't receive your item within the respective time frame, please contact our customer support immediately.
The shipping cost is automatically calculated at checkout. Please bare in mind that these shipping costs are an estimate. We offer free shipping for Portugal on all orders above €50.
If you order more than one product at once, please be aware that the shipping cost applied to your order is for the shipment of all of the items together. If you wish to receive the items at different times (e.g. they have different ETA's), extra shipping costs will apply.
Extra shipping costs may also apply in the case of oversized items. Please contact our Customer Support team beforehand for a more accurate quote on shipping in the cases of oversized items.
If you have any queries about shipping in general, please contact us and we'll help you as soon as possible.
Phone: +44 (0)808 169 6693